Our Lady's

Catholic Primary School

'Go shine in the world.'

Raising concerns / complaints

From time to time, parents and others connected with the school may become aware of matters which cause them concern. To encourage resolution of such situations the Governing Body has adopted a 'General Complaints Procedure'.


The procedure is devised with the intention that it will:


  • usually be possible to resolve problems by informal means
  • be simple to use and understand
  • be non adversarial
  • provide confidentiality
  • allow problems to be handled swiftly
  • address all the points at issue
  • inform future practice so that the problem is unlikely to recur


Full details of the procedure may be obtained from the school office or the policy section of our website which can be found by clicking into 'Key Information' and then 'Policies'.